Policy

Satisfaction Policy

At Assurance Visiteurs, your satisfaction is important to us. We are committed to providing you with a service that meets your expectations. The Assurance Visiteurs team strives to provide the best possible service, every time.

We believe it is essential that our entire team responds to the needs of our members. However, we are aware that an individual may feel that the support he or she has received should be improved, or that a situation should be corrected.

This is why your comments, dissatisfactions or suggestions enable us to better target your needs, while improving the quality of the service we offer you.

How to proceed

To file a complaint, we invite you to contact the Dissatisfaction Handling Team:

By e-mail – client@assurancevisiteurs.ca

Please include the following information in your communication:

  • Full name
  • Policy number
  • Insurer
  • Date of birth

Please specify the circumstances surrounding your dissatisfaction and attach any relevant documents or information (background, names of employees, dates, etc.) that may help us to better understand the situation.

Follow-up to a request :

  1. Following the filing of a complaint, a coordinator will address the request and follow up.
  2. If the response does not satisfy the complainant, he or she may request a transfer of the file to the management and legal team to confirm whether there may be an option to settle the parties.
  3. The management team will send the organization’s final and definitive response, informing the applicant that he or she may request the transfer of his or her file to the Autorité des Marchés Financiers.

 

 

Would you like to share your comments, suggestions or dissatisfaction with one of our services?

You can contact the Assurance Visiteurs and Groupe Conseil Amar Gouin Inc. dissatisfaction handling team:

By e-mail – client@assurancevisiteurs.ca